Shipping Information
As soon as your order is received, it will be processed immediately and made ready for shipment. We can typically dispatch every order within 48 hours of receipt. To enable same-day shipping, please place your order by 12:00 noon.
✓ Free shipping from €49 net (DE) / from €100.00 net (AT)
Standard Shipping – DHL / DPD
For all regular products in the shop.
Germany & Neighboring Countries
| Country |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇩🇪 Germany |
DHL GoGreen |
1–2 business days |
Free from €49.01
€4.90 up to €49.00 |
| 🇦🇹 Austria |
DHL |
1–2 business days |
Free from €100.00
€5.99 up to €99.99 |
| 🇨🇭 Switzerland Non-EU |
DHL Standard |
1–2 business days |
€69.90 from €1,000.00
€14.99 up to €999.99 |
Western Europe
| Country |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇧🇪 Belgium |
DHL GoGreen |
3–5 business days |
€7.99 |
| 🇩🇰 Denmark |
DHL GoGreen |
3–5 business days |
€7.99 |
| 🇫🇷 France |
DHL GoGreen |
1–2 business days |
€6.99 |
| 🇮🇹 Italy |
DHL Standard |
1–2 business days |
€6.90 |
| 🇮🇪 Ireland |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇱🇺 Luxembourg |
GLS |
1–2 business days |
€6.99 |
| 🇲🇨 Monaco |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇳🇱 Netherlands |
GLS Standard |
1–2 business days |
€6.99 |
| 🇵🇹 Portugal |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇪🇸 Spain |
DHL GoGreen |
3–5 business days |
€14.99 |
Northern & Eastern Europe
| Country |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇧🇬 Bulgaria |
Standard International |
2–8 business days |
€14.99 |
| 🇪🇪 Estonia |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇫🇮 Finland |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇬🇷 Greece |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇭🇷 Croatia |
DHL GoGreen |
3–5 business days |
€12.99 |
| 🇱🇻 Latvia |
Standard International |
2–8 business days |
€14.99 |
| 🇱🇹 Lithuania |
DHL GoGreen |
3–5 business days |
€12.99 |
| 🇲🇹 Malta |
DHL GoGreen |
3–5 business days |
€13.99 |
| 🇵🇱 Poland |
DHL GoGreen |
3–5 business days |
€9.99 |
| 🇷🇴 Romania |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇸🇪 Sweden |
DHL Standard |
3–5 business days |
€14.90 |
| 🇸🇰 Slovakia |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇸🇮 Slovenia |
DHL GoGreen |
3–5 business days |
€14.99 |
| 🇨🇿 Czech Republic |
DHL GoGreen |
3–5 business days |
€12.99 |
| 🇭🇺 Hungary |
DHL GoGreen |
3–5 business days |
€8.99 |
Non-EU / Third Countries
⚠ Customs & Export Documents
For all orders from €1,000.00 in goods value and for all exports to non-EU countries, a customs document (commercial invoice / proforma invoice) will be provided automatically. The higher shipping costs include the additional expenses for customs processing and export declaration.
| Country |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇳🇴 Norway |
DHL GoGreen |
3–5 business days |
€19.99
incl. customs fee |
| 🇨🇭 Switzerland |
DHL Standard |
3–5 business days |
€89.90 from €999.01
€29.90 up to €999.00
incl. customs fee |
| 🇬🇧 United Kingdom |
Standard |
2–8 business days |
£89.00 from £999.01
£24.90 up to £999.00
incl. customs fee |
| 🇺🇸 USA |
UPS Express |
3–5 business days |
€195.00 from €999.00
€154.00 up to €998.99
incl. customs fee |
| 🇨🇾 Cyprus |
Standard International |
2–8 business days |
€29.99
incl. customs fee |
Oversize & Erler-Zimmer Products
Special shipping terms apply to operating tables, gynecological examination chairs, and other freight items. These products are marked accordingly in the shop.
Freight shipping on pallet from warehouse
Freight costs are calculated individually based on weight, volume, and destination country. Please contact us in advance if needed.
Europe – Erler-Zimmer Shipping Profile
| Country |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇩🇪 Germany |
Standard |
3–5 business days |
€8.90 |
| 🇦🇹 Austria |
Shipping via DHL |
3–5 business days |
€18.90 |
| 🇧🇪 Belgium |
Standard International |
3–5 business days |
€8.90 |
| 🇧🇬 Bulgaria |
Standard International |
3–5 business days |
€12.90 |
| 🇩🇰 Denmark |
Standard International |
3–5 business days |
€8.90 |
| 🇪🇪 Estonia |
Standard International |
2–8 business days |
€19.90 |
| 🇫🇮 Finland |
Standard International |
3–5 business days |
€14.90 |
| 🇫🇷 France |
Standard International |
3–5 business days |
€8.90 |
| 🇬🇷 Greece |
Standard International |
2–8 business days |
€14.90 |
| 🇮🇪 Ireland |
Standard International |
2–8 business days |
€14.90 |
| 🇮🇹 Italy |
Standard International |
2–8 business days |
€8.90 |
| 🇭🇷 Croatia |
Standard International |
2–8 business days |
€14.90 |
| 🇳🇱 Netherlands |
Standard International |
2–8 business days |
€8.90 |
| 🇵🇱 Poland |
Express International |
1–4 business days |
€12.90 |
| 🇵🇹 Portugal |
Standard International |
2–8 business days |
€14.90 |
| 🇷🇴 Romania |
Express International |
1–4 business days |
€12.90 |
| 🇸🇪 Sweden |
Standard International |
2–8 business days |
€12.90 |
| 🇸🇰 Slovakia / 🇸🇮 Slovenia |
Standard International |
2–8 business days |
€12.90 |
| 🇪🇸 Spain |
Standard International |
3–5 business days |
€14.90 |
| 🇭🇺 Hungary |
Standard International |
3–5 business days |
€12.90 |
International / Non-EU – Erler-Zimmer
For all exports to non-EU countries and for orders from €1,000.00, a customs document will be provided. Shipping costs include all export fees.
| Country / Zone |
Shipping Method |
Delivery Time |
Cost (Net) |
| 🇨🇭 Switzerland |
Standard |
3–5 business days |
€89.90 from €999.01
€29.90 up to €999.00
incl. customs fee |
| 🇬🇧 United Kingdom |
Standard |
2–8 business days |
£89.00 from £999.01
£24.90 up to £999.00
incl. customs fee |
| 🇺🇸 USA / North America |
Standard |
3–5 business days |
€195.00 from €999.00
€154.00 up to €998.99
incl. customs fee |
| 🇪🇺 Europe (General Freight) |
International Transport |
Individual |
€149.00 |
| 🌎 International (Freight) |
International Shipping |
3–5 business days |
€195.00 from €999.00
€149.00 up to €998.99
incl. customs fee |
Installation & Assembly by DocMed Service Technician
Applies to operating tables and gynecological examination chairs (Erler-Zimmer).
| Self-collection by authorized dealer (with installation & training) |
−3% additional discount |
| Packaging |
included |
| Domestic freight costs (on pallet, free curb / ground floor) |
€300.00 |
| Travel cost allowance up to 100 km from Bochum |
€100.00 |
| Travel cost allowance up to 200 km from Bochum |
€150.00 |
| Travel cost allowance from 200 km from Bochum |
€250.00 |
| Assembly by DocMed Service Technician |
€80.00 / hour |
| Training by DocMed Service Technician |
€80.00 / hour |
Service Technician on Site
When installation is performed by a DocMed Service Technician, the authorized dealer is expected to provide at least one strong helper to assist the technician with the assembly.
The authorized dealer must ensure that the furniture is transported from the freight company delivery point into the practice rooms (doors/elevators must be suitable for transport). DocMed Service Technicians are responsible exclusively for installation and training at the place of use.
General Notes
- Order received by 12:00 noon = shipped the same day.
- Standard delivery time within Germany: 48 hours after order receipt.
- Packaging costs are included in the shipping price.
- For self-collection, no shipping costs apply — we will notify you by email about availability and collection options.
- Freight shipping (pallet, oversize beyond standard) is calculated individually — please contact us in advance.
- Direct customer shipment: plus €5.00 net processing fee per shipping address.
- If anything doesn't meet your expectations, please contact us — we can only improve through your feedback.
Contact: shop@docmed.de | Tel. 0234 – 357 905 59 (Mon–Fri, 8:00 – 17:00)
Descoderm
